Using COPE to improve quality of care: The experience of the Family Planning Association of Kenya

Authors

Janet Bradley
Judith Bruce, Population Council
Soledad Diaz
Carlos Huezo
Kalimi Mworia

Document Type

Case Study

Publication Date

1998

Abstract

This is the first of several editions of Quality/Calidad/Qualité that describe methodologies designed to assist family planning program managers and staff to self-assess the quality of services they are providing. These tools give program sponsors an opportunity to identify shortfalls in their service environment and propose solutions. This issue focuses on AVSC International's COPE (client-oriented, provider-efficient) methodology, a self-assessment tool that has now been used in 35 countries around the world. The report examines the experience of the National Family Planning Association of Kenya, provides some lessons learned, and demonstrates that these self-assessment exercises are, in fact, resulting in system-wide quality improvement.

DOI

10.31899/pgy4.1005

Language

English

Comments

Issue no. 9 of Quality/Calidad/Qualité, a series of case studies of high-quality, innovative programs in sexual and reproductive health.

Recommended Citation

Bradley, Janet, Judith Bruce, Soledad Diaz, Carlos Huezo, and Kalimi Mworia. 1998. "Using COPE to improve quality of care: The experience of the Family Planning Association of Kenya," Quality/Calidad/Qualité no. 9. New York: Population Council.