This is the first of several editions of Quality/Calidad/Qualité that describe methodologies designed to assist family planning program managers and staff to self-assess the quality of services they are providing. These tools give program sponsors an opportunity to identify shortfalls in their service environment and propose solutions. This issue focuses on AVSC International's COPE (client-oriented, provider-efficient) methodology, a self-assessment tool that has now been used in 35 countries around the world. The report examines the experience of the National Family Planning Association of Kenya, provides some lessons learned, and demonstrates that these self-assessment exercises are, in fact, resulting in system-wide quality improvement.
Bradley, Janet, Judith Bruce, Soledad Diaz, Carlos Huezo, and Kalimi Mworia. 1998. "Using COPE to improve quality of care: The experience of the Family Planning Association of Kenya," Quality/Calidad/Qualité no. 9. New York: Population Council.