Measurement that matters: Understanding quality of care from clients’ perspectives

Authors

Leah Jarvis, Population Council
Katey Peck, Population Council
Sara Chace Dwyer, Population Council
Erika Martin, Population Council
Aparna Jain, Population Council

Document Type

Commentary

Publication Date

11-11-2020

Abstract

Despite the widely agreed importance of measuring quality of care (QoC), client perspectives are often missing from routine monitoring and studies. The Evidence Project has developed a package of validated, evidence-based tools and training materials to support governments and implementing partners in measuring and monitoring QoC. Measuring QoC from clients’ perspectives will help programs celebrate successes, target areas for improvement, and ultimately improve uptake and continuation of voluntary contraceptive use.

Recommended Citation

Jarvis, Leah, Katey Peck, Sara Chace Dwyer, Erika Martin, and Aparna Jain. 2020. "Measurement that matters: Understanding quality of care from clients’ perspectives," Knowledge Success blog post, 11 November.

Language

English

Project

The Evidence Project