Document Type


Publication Date



Service providers play a fundamental role in health promotion and disease prevention, care, and overall well-being of their clients and communities. Effective client-provider interaction is pivotal for consistent demand and uptake of health services. Various approaches such as training, supportive supervision, and financial incentives have been used to address improving client-provider interaction with mixed results. Although there are examples of innovative and effective ways to influence provider behavior, opportunities exist to explore and expand the knowledge base. To help address important evidence gaps, Breakthrough RESEARCH worked in partnership with a range of social and behavior change (SBC) and service delivery partners to generate a research and learning agenda that includes a core set of consensus-driven, prioritized implementation science questions related to provider behavior change (PBC). This brief highlights: 1) the importance of addressing provider behavior to improve behavioral and health outcomes; 2) gaps in the existing evidence base for PBC programming; 3) the priority research and learning questions and the consensus-driven process used to derive them; and 4) the roles of key stakeholders for putting the learning agenda into action.






Breakthrough RESEARCH