Behavioral tactics to support providers in offering quality care: Insights from provider behavior change research and practice
This document offers a synthesis of insights from recent research and design activities conducted by ideas42 through Breakthrough RESEARCH, Breakthrough ACTION, and other projects across nine different low- and middle-income settings about the behavioral roots of challenges health care providers face in providing high quality services. We discuss how the physical and social environment in which they work and live sends signals to providers about what is important, how they can navigate difficulties, and how well they are performing. We discuss how experiences outside the health facility impact how providers approach their professional duties. We also discuss how pervasive time and resource constraints create a cognitive and emotional burden that gets in the way of what they can do, even within these constraints. For each challenge, we also share lessons emerging from this research about about how global health practitioners can address these challenges through program design and implementation.
Zimmerman, Emily and Jana Smith, 2022. "Behavioral tactics to support providers in offering quality care: Insights from provider behavior change research and practice," Breakthrough RESEARCH Programmatic Research Brief. Washington, DC: Population Council.