The job aids–assisted Balanced Counseling Strategy adopted by Guatemala’s Ministry of Health required specific instructions for use by nonprofessional providers and an intervention that assured provider compliance with the behavioral requirements of the new paradigm. Results show that the trained providers outperformed the controls in quality of care at each level of session length, but used nine extra minutes per session on average. Nonprofessional providers can take advantage of the job aids–assisted Balanced Counseling Algorithm and substantially improve their quality of care. Extra time invested in counseling new family planning clients will be easily absorbed insofar as they continue to represent a small portion of the total demand for services at the clinics.
Leon, Federico R., Carlos Brambila, Marisela de la Cruz, John H. Bratt, Julio Garcia Colindres, Benedicto Vasquez, and Carlos Morales. 2003. "Testing balanced counseling to improve provider-client interaction in Guatemala's MOH clinics," FRONTIERS Final Report. Washington, DC: Population Council.
Frontiers in Reproductive Health