A two-phase operations research study was launched in Egypt in early 2000 with the goal of demonstrating how improving the quality of client–provider interaction (CPI) could be achieved in large healthcare systems, specifically in relation to family planning. The study was designed to explore how CPI improvements could enhance family planning knowledge, method continuation rates, client satisfaction, and achievement of fertility goals. Client outcome variables were expected to improve as a result of improving client–provider interaction. The study recommends continued development and testing of innovative, attractive, and well-designed IEC messages that influence woman's fertility preferences; continuous training of health providers; and policies that consider reasonable and realistic mechanisms to train private physicians and service providers of other programs so women receive the same basic information and counseling regardless of the facility.
Nawar, Laila, Ibrahim Kharboush, Magdi A. Ibrahim, Hesham Makhlouf, and Susan E. Adamchak. 2004. "Impact of improved client-provider interaction on women's achievement of fertility goals in Egypt," FRONTIERS Final Report. Washington, DC: Population Council.
Frontiers in Reproductive Health