Despite the widely agreed importance of measuring quality of care (QoC), client perspectives are often missing from routine monitoring and studies. The Evidence Project has developed a package of validated, evidence-based tools and training materials to support governments and implementing partners in measuring and monitoring QoC. Measuring QoC from the clients’ perspective will help programs celebrate successes, target areas for improvement, and ultimately improve uptake and continuation of voluntary contraceptive use. This brief gives a brief overview of those findings.
Evidence Project. 2020. "Metrics for monitoring and improving quality of care in family planning," Research brief. Washington, DC: Population Council, The Evidence Project.
The Evidence Project