The Health Center by Phone, or "Chipatala cha pa Foni" (CCPF), was developed by Malawi’s Ministry of Health and VillageReach as a community-based hotline in the Balaka district of Malawi. CCPF was identified as an existing national health strategy with potential for providing Malawi’s women and their families important postpartum hemorrhage information. Because CCPF archives de-identified audio recordings of all calls, 28 telephone transcripts were qualitatively examined to assess whether women experiencing pregnancy-related complications such as postpartum bleeding call CCPF, and how hotline workers respond to them.
Breakthrough RESEARCH and VillageReach. 2021. "Chipatala cha pa Foni, Malawi’s 'Health Center by Phone,' improving information given about pregnancy-related symptoms," APPHC Case Study. Washington, DC: Population Council.