Alternative Dispute Resolution (ADR) is a process whereby an independent and impartial third party facilitates negotiation between disputing parties, in this case to resolve incidents of disrespect and abuse (D&A) in a health care setting. In Kenya, ADR was originally used to settle land disputes and inheritance issues at the community level. The voluntary ADR mechanism brings the aggrieved parties together with an opportunity to solve problems in a locally acceptable way. ADR supports both providers’ and clients’ rights and obligations by ensuring each side is heard. This Respectful Maternity Care (RMC) resource provides guidance on the sequence of steps for aggrieved parties or their relatives and the health system to follow when disputes arise or unresolved incidents of D&A occur. To date, community-based workshops have trained 153 community health workers and local leaders in RMC interventions. which includes how to conduct ADR. This brief is part of the Respectful Maternity Care Resource Package developed by the Kenya Heshima Project.
"Promoting Respectful Maternity Care Resource Package—Alternative dispute resolution: Resolving incidents of disrespect and abuse." New York: Population Council, 2015.
Heshima: Promoting Dignified and Respectful Care During Childbirth