This paper offers a broad definition of quality of care and presents a comprehensive conceptual framework for the assessment of quality of reproductive health services and methodological approaches for its measurement. It presents three studies that were conducted between 1990 and 1991 by members of the regional Reproductive Health Working Group from Egypt, Jordan, and Tunisia. The studies provide examples of applications of the framework and its measurement using multiple data sources. Selected findings are presented to illustrate comparative results between countries. Based on the lessons learned from the studies, examples of reproductive health interventions that may improve the quality of care are presented.
Al Qutob, Raeda, Salah Mawajdeh, Laila Nawar, Salama Saidi, and Firas Raad. 1998. "Assessing the quality of reproductive health services," Policy Series in Reproductive Health. Cairo: Reproductive Health Working Group.