This brief outlines key findings and insights into the effect of the solutions on clients’ experience of care during labor and delivery. In 2019, ideas42—a consortium member of Breakthrough RESEARCH—led a study addressing behavioral barriers among providers to respectfuly maternity care (RMC), in collaboration with the USAID-funded SM360+ project and District Health Office (DHO) of Chipata, Zambia. Findings from the formative research phase contributed to developing solutions through an iterative behavior design process. The design process resulted in the development of a five component solution package: BETTER Pain Management Toolkit, feedback box, provider–client promise, Fresh Start funds, and a reflection workshop.
Breakthrough RESEARCH. 2020. “Provider provision of respectful maternity care: Findings from a small-scale evaluation in Chipata, Zambia,” Programmatic Research Brief. Washington, DC: Population Council.