Measurement that matters: Understanding quality of care from clients’ perspectives
Despite the widely agreed importance of measuring quality of care (QoC), client perspectives are often missing from routine monitoring and studies. The Evidence Project has developed a package of validated, evidence-based tools and training materials to support governments and implementing partners in measuring and monitoring QoC. Measuring QoC from clients’ perspectives will help programs celebrate successes, target areas for improvement, and ultimately improve uptake and continuation of voluntary contraceptive use.
Jarvis, Leah, Katey Peck, Sara Chace Dwyer, Erika Martin, and Aparna Jain. 2020. "Measurement that matters: Understanding quality of care from clients’ perspectives," Knowledge Success blog post, 11 November.
The Evidence Project