In Bihar, characterized by the highest prevalence of marital violence in India, helplines for women who experience violence exist in almost every district. Notwithstanding the availability of these helplines, little is known about the perspectives and experiences of women who have these services. This brief describes, from the perspectives of women who sought services from the helpline, the range and perceived quality of services received, and the extent to which these services succeeded in helping them to stop the violence; access permanent shelter, economic opportunities, and resources; resolve claims on family assets; or improve overall well-being. It also presents, from the service providers’ side, the services offered by them and challenges they faced in providing quality services.
Santhya, K.G. and Shireen J. Jejeebhoy. 2017. "Acceptability and effectiveness of helpline services: Perspectives of women in distress and service providers," Policy brief. New Delhi: Population Council.
Reducing Violence Against Women and Girls in India